1. Introductory Provisions
These General Terms and Conditions (hereinafter referred to as “GTC”) govern the rights and obligations of the contracting parties in connection with the purchase of goods via the online store https://zoolabs.eu/en/
The online store is operated by:
Yuliia Kuznietsova
930 41 Slovakia Kvetoslavov Senecka ulica 531/68
ičo 56 494 041
These General Terms and Conditions (GTC) form an integral part of every distance sales contract concluded between the seller and the buyer via the online store https://zoolabs.eu/en/
2. Definitions
Seller is Yuliia Kuznietsova, as stated above.
Buyer is a natural person (consumer or entrepreneur) who orders goods via the online store.
Consumer is a natural person who, when concluding and performing the contract, does not act within the scope of their business or other entrepreneurial activity.
Contract is a purchase contract concluded between the seller and the buyer remotely via the online store.
3. Order and conclusion of the purchase contract
The buyer places an order via the online store https://zoolabs.eu/en/(by adding the goods to the cart, filling in the order form, and submitting it).
Before submitting the order, the buyer has the opportunity to check and modify the entered data. By submitting the order, the buyer confirms that they have read these Terms and Conditions and agree to them.
After submitting the order, the buyer receives a confirmation of its receipt to the provided email address. This confirmation is for informational purposes only and does not constitute the conclusion of a purchase contract.
The purchase contract is concluded at the moment when the seller confirms the buyer’s order by email (order acceptance) and the purchase price has been successfully paid.
The seller reserves the right not to accept the buyer’s order, in particular in the following cases:
if the goods are unavailable,
if the buyer has previously seriously breached their obligations towards the seller,
if the order contains obviously incorrect or incomplete information.
4. Price of goods and payment terms
All prices of goods are stated in euros (EUR). Prices do not include shipping costs, which are indicated separately in the “Delivery and Payment” section and in the order form before submitting the order.
Payment options:
- payment by bank transfer to our bank account
- PayPal — payment via your PayPal account
- cash on delivery (payment upon delivery – with an additional fee of €1.50)
Payments (except cash on delivery) are processed via a secure payment gateway. The seller does not have access to the buyer’s payment card details.
When choosing cash on delivery, an additional fee of €1.50 is automatically added to the shipping cost, which is shown in the cart and in the order summary before submission.
The goods are sent to the buyer after order confirmation. In case of online payment, the goods are shipped after the payment is credited to the seller’s account; in case of cash on delivery, the buyer pays the purchase price upon receipt of the shipment from the carrier.
5. Delivery terms
The seller delivers goods within the Slovak Republic through contracted carriers, in particular:
- delivery to GLS parcel lockers
- GLS courier – delivery to address
- Slovenská pošta (Slovak Post)
- courier delivery to an address in Bratislava
The specific delivery options and current shipping costs are stated in the “Payment and Delivery” section and in the order process.
The seller undertakes to dispatch the goods without undue delay after payment is credited, no later than within 30 days from the conclusion of the contract, unless otherwise stated for a specific product (e.g. pre-order).
The buyer is obliged, upon receipt of the shipment, to check the integrity of the packaging and, in case of visible damage, not to accept the shipment and to notify the carrier and the seller of this fact.
6. Risk and ownership
The risk of accidental damage or accidental loss of the goods passes to the buyer upon receipt of the goods from the carrier.
Ownership of the goods passes to the buyer upon full payment of the purchase price and receipt of the goods.
7. Consumer’s right of withdrawal
The consumer has the right to withdraw from a distance sales contract without giving any reason within 14 days from the day of receipt of the goods.
To exercise the right of withdrawal, the consumer may send a clear statement of withdrawal by email or post.
After withdrawal, the consumer is obliged to return or hand over the goods to the seller without undue delay, and no later than 14 days from the day on which they informed the seller about the withdrawal. The deadline is met if the goods are sent before the expiry of the period.
The cost of returning the goods is borne by the consumer, even if the goods cannot be returned by ordinary postal means due to their nature.
The seller shall refund all payments received from the consumer, including delivery costs (except for additional costs resulting from the consumer choosing a type of delivery other than the least expensive standard delivery offered by the seller), without undue delay and no later than 14 days from the day of receipt of the withdrawal notice. The refund will be made using the same payment method used by the consumer in the original transaction, unless otherwise expressly agreed.
The seller is not obliged to refund the payments before receiving the goods back or before the consumer provides proof that the goods have been sent back, whichever occurs first.
The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
The right of withdrawal does not apply in cases provided for by law (e.g. perishable goods, goods made to the consumer’s specifications, etc.).
8. Complaints and liability for defects
The seller is liable for defects in the goods in accordance with applicable legal regulations and provides the consumer with a warranty of 24 months from the date of receipt of the goods, unless otherwise stated for a specific product.
In the event of a defect, the buyer may submit a complaint. A complaint can be submitted:
by email at zoolabs.shop@gmail.com
by post to the seller’s registered address.
The complaint must include a description of the defect, the order number, and proof of purchase.
Complaints are handled within the statutory deadlines, usually no later than 30 days from the date of submission.
10. Personal data protection
The protection of the buyer’s personal data is governed by the document “Privacy Policy”, which is published on the website https://zoolabs.eu/en/
10. Alternative dispute resolution
The consumer has the right to contact the seller with a request for remedy if they are not satisfied with the way the seller handled their complaint, or if they believe that the seller has violated their rights.
If the seller responds to the request for remedy with a refusal or does not respond within 30 days, the consumer has the right to submit a request to initiate an alternative dispute resolution (ADR) procedure in accordance with special legislation.
- Final provisions
These Terms and Conditions (T&C) enter into force and take effect on 01.12.2024 and apply to all orders placed from this date onwards.
The seller reserves the right to amend these T&C. The new version of the T&C will be published on www.zoolabs.eu and will apply to orders placed after the date of its publication.